Frequently Asked Questions

How do I know my correct jewelry size?

We use standard sizing for all of our jewelry

If you're unsure please use measuring tape to find your measurement(s)

How do I care for my jewelry?

House of Selini features sustainable materials and is expertly crafted

  • To preserve the quality, please store your jewelry in the satin bags provided with each order, or a lined jewelry box to prevent scratching and tangling

  • Clean your jewelry regularly to prevent build up and maintain it's shine

  • Protect your jewelry by avoiding contact with harsh chemicals, as they can tarnish metals, discolor gemstones, or harm delicate materials

To Clean: Carefully clean each item using a soft damp cloth and return them to their designated storage area

How long will my order take to proccess?

  • An email will be sent to confirm we have received your order

  • Crafting time: 5-7 business days

(This does not include shipping time)

  • You will receive a tracking number via email after your order has been shipped

(please note that this may not be provided depending on shipping method)

Shipping and Handling

Order processing: M-F 8AM-5PM EST

Shipment may take up to 10 business days from payment. We value sustainability and pay attention to every detail

House of Selini is not responsible for lost or stolen packages; no refunds or replacements provided

US Orders

Enjoy complimentary shipping on orders over $250

Orders shipped from our office typically arrive in 1-5 business days

International orders

USPS First-Class does not provide tracking delivery time. Delivery takes 5-10 business days after shipment, depending on the customs process of the specific country

DHL Express International provides a tracking number and delivery time within 5 business days after shipment. We recommend this for large orders

Accepted forms of payment?

We accept all major credit cards, digital wallets (such as Apple Pay), and PayPal. Cashier or personal checks are not accepted for payment

Didn't find what you were looking for? Feel free to contact us at any time!