Frequently Asked Questions

Accepted forms of payment

All major credit cards, digital wallets (such as Apple Pay), and PayPal. No other forms are accepted

Jewelry Care

House of Selini uses delicate sustainable materials

☽ Store your jewelry in the satin bags provided with each order, or in a lined jewelry box to prevent scratching and tangling

☽ Avoid contact with harsh chemicals that can tarnish metals and precious stone

☽ Clean your jewelry regularly to prevent build up and to maintain quality

Jewelry Sizing

We use standard sizing for all of our jewelry

If you're unsure please use measuring tape to find your measurement(s)

Shipping and Handling

☽ Order processing: M-F 8AM-5PM EST

☽ Shipment may take up to 10 business days from payment. We value sustainability and pay attention to every detail

☽ House of Selini is not responsible for lost or stolen packages; no refunds or replacements provided

US Orders

Enjoy complimentary shipping on orders over $250

Shipped orders typically arrive in 1-5 business days

International orders

USPS First-Class does not provide tracking delivery time. Delivery takes 5-10 business days after shipment, depending on the customs process of the specific country

DHL Express International provides a tracking number and delivery time within 5 business days after shipment. We recommend this for large orders

Shipping Time

☽ An email will be sent to confirm we have received your order

☽ Crafting time: 5-7 business days

(This does not include shipping time)

☽ You will receive a tracking number via email after your order has been shipped

(please note that this may not be provided depending on shipping method)

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